Đề thi & Đáp án IELTS Recent Actual Test 7 – Listening Part 4

Case study – TCP Technologies:

• Manager: Manjeet Khanna

• Main target: to create a 31 environment

Grading for staff:

• Every month, grades are published on an internal 32

• The cultural openness increased the quantity of incoming contracted opportunities.

• The cultural openness improved the level of 33 of the company.

• The increased rate of staff satisfaction has led to growth of 32% in the 34

Recent interview:

• A company is not one entity comprised of components, but a living organism
  composed of cells.

• Manjeet’s motto is “35 first”

Benefits of management style:

• The rate of staff turnover has been reduced.

• A 36 can be from any other company.

• Grades are not used for 37

Features of managing style:

• Personally, the manager wrote emails to respond to the complaints.

• The complaint form known as a 38 can be accessed by all employees
  online.

• The manager can receive any complaints concerning air conditioning, food quality
  and 39 entitlement.

• A 40 on the anonymous complaint was introduced in the new system.